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Technical Support

A:  Your security settings in Internet Explorer may be preventing you from downloading the file.  You may need to set your Internet Explorer to allow you to “Run As Administrator”.

To set Internet Explorer 10 to “Run as Administrator”

Windows Key + X

File Explorer


Double-click on each of these in this order…

Local Disc (C:)

Program Files (86)

Internet Explorer
(right-click on iexplore.exe and select “Run as Administrator”)

A: Make sure you change your Computer’s IP address to by going to “Control Panel” -> “Network and Internet” ->Network and Sharing Center > Local Area Connections >  Properties > Internet Protocol Version (TCP/IPv4) Properties and then configuring adapter’s IP address as follows:

IP address:

Subnet Mask:

Default Gateway: empty

Auglle changes the philosophy of how a surveillance system should work.